Umrah and Hajj season on WhatsApp: packages in Rajab, a reminder before travel, and a greeting after return
On this page 4
The short answer
Packages, prices, distance from the Haram and supervision in the bot's file before Rajab, then three messages: packages in Rajab to those who agreed to offers and past pilgrims, a utility reminder of the gathering three days before travel, and an offer-free greeting after return. Permits and requirements the bot answers only with what you wrote, and templates carry no Gregorian dates because the season is lunar.
The short answer
Packages, prices, distance from the Haram and supervision in the bot's file before Rajab, then three messages: packages in Rajab to those who agreed to offers and past pilgrims, a utility reminder of the gathering three days before travel, and an offer-free greeting after return. Permits and requirements the bot answers only with what you wrote, and templates carry no Gregorian dates because the season is lunar.
Also asked as: «رسالة باقات العمرة للعملاء» · «وش أرسل للمعتمرين قبل السفر» · «بوت واتساب لحملة عمرة» · «قالب عمرة رمضان واتساب»
Umrah and Hajj season in three messages
| When | The message | To whom | Why |
|---|---|---|---|
| Rajab | "Ramadan Umrah packages from {{1}}: {{2}} — hotel {{3}} from the Haram, limited seats" | Those who agreed to offers and past pilgrims | Whoever books in Rajab picks the hotel; whoever books in Sha'ban takes what is left |
| 3 days before travel | "Reminder: gathering at {{1}} in {{2}}, luggage {{3}}, supervisor {{4}}" | Those who booked | A utility message that prevents a hundred calls on the last night |
| 2 days after return | "May your Umrah be accepted, {{1}} — the {{2}} team" | Those who travelled | A greeting without an offer reads as a greeting, and the customer returns next season |
Templates ready for approval
{{1}}, Ramadan Umrah packages from {{2}}: {{3}} nights, hotel {{4}} from the Haram, supervision and transport {{5}}. Limited seats — type "umrah" for details.
{{1}}, gathering at {{2}} in {{3}}. Luggage: {{4}}. Supervisor: {{5}} — {{6}}.
{{1}}, our rooms are {{2}} from the Haram at {{3}} a night in {{4}}. Breakfast {{5}}. Type "book" and we send the open nights.
{{1}}, travelling for Umrah? Ihram, hand luggage and travel kit from {{2}}, with delivery before your date guaranteed for orders before {{3}}.
May your Umrah be accepted, {{1}}, and welcome home. The {{2}} team.
What not to do
Promising official requirements you do not control: permits change, and the bot answers only with what you wrote. "Best prices" with no figure: the template is rejected. Fixed Gregorian dates in the template: the season is lunar, and a template that says "in March" lies the following year.
Frequently asked questions
When does the Umrah and Hajj season start on WhatsApp?
Ramadan Umrah is booked in Rajab and Sha'ban, and Hajj is asked about from Shawwal to Dhul Qa'dah. The agency that readies its templates and packages in Rajab is weeks of bookings ahead of the one that readies them in Sha'ban.
What three questions does the bot answer first?
How much the package is, how far the hotel is from the Haram, and whether supervision and transport are included. Written per package in your file, they are answered without waiting — while permits and official requirements are answered only with what you wrote, and everything else is handed over.
Does Meta approve an Umrah template?
Yes, it is an ordinary marketing template: package, price, duration and link. What gets rejected is the vague promise — "best prices" with no figure — and images carrying official bodies' emblems.
My store is not a travel agency — is the season mine too?
If your customer is travelling, yes: clothing, ihram, travel essentials, perfume and gifts for the returnee. The message names what the traveller needs at their date, not an unrelated "Hajj offers".
Is a package message billed?
If you start it, it is a marketing template at the recipient's country rate on your Meta account — $0.0107 utility to a Saudi number and $0.0036 to an Egyptian one in our measurement, marketing dearer. Replying to whoever wrote first is free, and most of the season's questions are of that kind.
Read next
Try the agent before you pay anything
The agent that will answer your customers is the one answering you now: ask it from the chat button here or on WhatsApp. Your account is free with no credit card, and the free trial on your own number or page is activated after you contact our team on customer-service WhatsApp.